Terms of service

Terms of Service

Last updated: 10 September 2026

These Terms of Service govern your use of the Ghayafinds website, www.ghayafinds.com, and any purchase made through it. By visiting the website or placing an order, you agree to these Terms and the policies published on the website.

1. About Ghayafinds

Ghayafinds is an online retail store serving customers in the United Arab Emirates. For questions about the website, products, orders or these Terms, contact us at ghayafinds@gmail.com.

2. Products and Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, colours and specifications. Product appearance may vary slightly because of lighting, manufacturing differences or screen settings. Product availability may change without notice.

Some products may be sourced, packed or shipped by third-party suppliers and fulfilment partners. Ghayafinds remains your point of contact for orders placed through our website.

3. Eligibility and Customer Information

You must provide accurate and complete information when placing an order, including your name, delivery address, email address and phone number. You are responsible for checking that the information is correct before submitting your order.

4. Orders and Acceptance

Submitting an order is a request to purchase the selected products. An order is accepted only when payment has been successfully authorised and Ghayafinds confirms or begins processing the order.

We may refuse or cancel an order where permitted by law, including because of product unavailability, payment failure, suspected fraud, an obvious pricing or technical error, or incorrect delivery information. If payment was collected for a cancelled order, we will arrange an appropriate refund to the original payment method.

5. Prices and Payment

Prices are displayed in United Arab Emirates Dirhams unless stated otherwise. Prices, promotions and availability may change before an order is submitted. The applicable price is the price displayed at checkout when you place the order. Shipping charges, if any, will be shown before payment.

6. Shipping and Delivery

Ghayafinds currently ships within the United Arab Emirates. Standard shipping is free for all orders.

Orders are generally expected to arrive within 7–15 business days after processing. Delivery times are estimates and may be affected by supplier processing, fulfilment, courier operations, public holidays, customs, weather, incorrect address details or other circumstances outside our reasonable control.

Orders containing multiple products may arrive in separate packages. Where tracking is available, tracking details will be sent after dispatch.

7. Returns, Refunds and Defective Products

Returns, refunds, cancellations, damaged products, defective products and incorrect orders are handled under our Return and Refund Policy. Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

8. Customer Support

For order or product enquiries, email ghayafinds@gmail.com and include your order number where available. We aim to respond within 1–2 business days.

9. Acceptable Use

You must use the website lawfully and must not commit fraud, provide misleading information, interfere with website security, introduce harmful code, infringe another person's rights or attempt unauthorised access to the website or any account.

10. Intellectual Property

Ghayafinds branding, logos, text, graphics, website design and original content are owned by Ghayafinds or used with permission. You may not copy, reproduce, modify or commercially use that content without permission. Supplier or third-party materials remain the property of their respective owners.

11. Third-Party Services

The website may rely on Shopify, payment providers, suppliers, fulfilment partners, delivery providers and other third-party services. Their services may be subject to their own terms and privacy notices. This does not remove Ghayafinds's responsibilities for obligations that cannot lawfully be excluded.

12. Privacy

Personal information is handled as described in our Privacy Policy. By using the website or placing an order, you acknowledge that information may be processed by Shopify and service providers needed to process payment, fulfil orders, provide support, prevent fraud and deliver products.

13. Errors and Changes

We may correct errors and update product information, prices, policies or website features when reasonably necessary. If a material error affects an order already placed, we will take reasonable steps to contact you and provide an appropriate solution.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Ghayafinds is not responsible for indirect or consequential losses arising solely from use of the website. Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, defective or unsafe products where it cannot lawfully be excluded, or any mandatory consumer right.

15. Governing Law and Disputes

These Terms and purchases made through Ghayafinds are governed by the applicable laws of the United Arab Emirates. Before starting formal proceedings, customers are encouraged to contact Ghayafinds so we can try to resolve the issue fairly. Nothing in this section restricts any mandatory right to contact a competent consumer protection authority or court.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page. Changes will not retrospectively remove rights that have already arisen from an order unless permitted by applicable law.

17. Contact

Ghayafinds
United Arab Emirates
Email: ghayafinds@gmail.com
Website: www.ghayafinds.com